HOW TO RETURN & EXCHANGE
How to Return
Please send the items back to the address below:
7881 Beechcraft Ave.
Gaithersburg, MD 20879
We recommend a secure method of shipping such as USPS, FedEx or UPS. Please keep a record of your receipt for return tracking information.
If a convenience label was included in your shipment, use of this label will deduct $9 from your return.
Your return will be processed within 3–5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.
How to Exchange
If you would like to exchange an item, please send your return to the address listed above. Upon receipt of your return we will process a free exchange. Please note on the enclosed packing slip what size you would like to exchange for and we will mail it to you free of charge pending inventory availability. If the item is no longer available, we will issue a refund.
Your exchange will be processed within 3–5 business days of receipt. You will receive an email notification when your exchange has been processed.
Prior to sending your item back please confirm your items are eligible for return
- Final sale items are not returnable or exchangeable.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
- The merchandise must be in its original condition, in its original box or packaging and unworn.
- You have 14 days from the time your order was received to return almost any SimplySoles purchase for a refund, as long as your purchase is still in saleable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.
Send via UPS, FedEx, USPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
No COD (Cash/Check on Delivery) packages will be accepted.
Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.