Returns

Start a Return
To begin your return, please visit: simplysoles.loopreturns.com (U.S. orders only)

A prepaid return label will be provided. A $9 return fee will be deducted from your refund.

We recommend including your order number inside your package to ensure prompt processing.

Once received, returns are processed within 7–14 business days. Refunds are issued to the original form of payment, and you will receive an email confirmation once completed.

Exchanges

Need a different size or style?
We are pleased to offer complimentary exchanges.

To request an exchange and print your return label, please visit: simplysoles.loopreturns.com

Exchanges are shipped at no additional cost, subject to availability. If your selected item is no longer available, a refund will be issued.

Please allow 7–14 business days for exchange processing. You will receive an email confirmation once your exchange has been completed.

Return Eligibility

To ensure a smooth return experience, we kindly ask that:

• Items are postmarked within 14 days of delivery
• Merchandise is unworn and in original condition
• All original packaging and tags are included

Final sale items are not eligible for return or exchange.

We strive to make every experience exceptional and appreciate your care in returning items in their original condition.