Customer Care

We’re here to make your experience seamless — from discovery to delivery and beyond.

If you need assistance with your order, sizing, or product selection, our team is always happy to help.

Email: customerservice@simplysoles.com
Response Time: 24–48 hours, Monday–Friday

Returns & Exchanges

Returns

We accept returns within 14 days of delivery, provided items are unworn and in original condition with all packaging included.

To begin your return, please visit: simplysoles.loopreturns.com (U.S. orders only)

A $9 return label fee will be applied and deducted from your refund.

Please allow 10–14 business days for processing once your return is received.

Exchanges

We are pleased to offer complimentary exchanges on eligible domestic orders.

To request an exchange, please visit: simplysoles.loopreturns.com

If your selected item is unavailable, a refund will be issued.

Exchanges are processed within 7–14 business days.

Return Guidelines

To ensure a smooth return experience, we kindly ask that:

• Items are unworn and in original condition
• All original packaging is included
• Returns are postmarked within 14 days of delivery
• Final sale items are not returned or exchanged

Items that do not meet these standards may be returned to the sender.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 business days of delivery.

Email customerservice@simplysoles.com with a photo of the item and packaging. We will arrange a replacement or resolution promptly.

Orders & Payment

Placing an Order

Shopping on SimplySoles is designed to be effortless:

• Browse or search for your desired style
• Select your size and color
• Add to your bag and proceed to checkout

Once your order is placed, you will receive a confirmation email.

Orders cannot be modified after submission.

Payment Methods

We accept:

• Visa
• Mastercard
• American Express

If your payment is declined, please verify your billing details or contact your card provider.

Shipping

Domestic Shipping (U.S.)

• Standard (5–10 business days): $9

Orders typically ship within 1–2 business days.

International Shipping

• Delivery may take up to 20 business days
• Shipping options include DHL and USPS Global services
• Duties and taxes are the responsibility of the customer

Please note: we are unable to ship to PO or APO boxes internationally.

International Returns

Customers are responsible for all return shipping costs, duties, and taxes.

Any duties incurred upon return will be deducted from your refund.

Refused packages are considered abandoned and are not eligible for refund.

Promotions

• Only one promotional code may be applied per order
• Select items (including sale items and certain brands) may be excluded
• Promotional codes cannot be applied after purchase

Frequently Asked

When will my order ship?
Orders typically ship within 1–2 business days.

How long does a refund take?
Refunds are issued within 7–14 business days after your return is received.

Can I exchange for a different item?
Exchanges are available for items of equal value.

Do you offer a first-time discount?
Yes—subscribe to our mailing list to receive a welcome offer.

Privacy & Security

We take your privacy seriously.

Your personal information is securely processed and used only to fulfill orders, provide support, and enhance your shopping experience.

We do not store sensitive payment data and use secure encryption technologies to protect your information.

A Note on Curation

SimplySoles is built on thoughtful selection — bringing together distinctive footwear from designers around the world.

Every pair is chosen for its design, quality, and wearability—so you can shop with confidence.